Touchsides are able to leverage the skillsets and experience of a team of Microsoft certified IT Professionals to support their cloud-based operations.
Johannesburg, South Africa
Data Analytics
300+ Employees
Technology plays a pivotal role in facilitating the diverse operations of Touchsides. Whether it involves distributing Point of Sale devices across the nation or analysing the data gathered by these devices, the seamless functioning of technology is of paramount importance for a team of over 300 staff. However, the departure of the internal IT expert, who had been overseeing their systems, left Touchsides in a challenging situation.
Technical Support and IT Manager, Sasha Barnett explains, “Our technological landscape comprises two essential facets – the technical infrastructure, networking and security aspects as well as end user desktop support. The dual requirement for a professional adept in both domains presented a formidable hiring challenge. Procuring separate individuals for each role would have necessitated at least two full-time hires.”
Beyond the recruitment dilemma, Touchsides recognised that the exit of their IT professional, meant the departure of invaluable institutional knowledge pertaining to their systems. Consequently, they sought a strategic technology partner capable of not only providing the requisite support and technical proficiency but also swiftly and effectively documenting their systems and processes. This imperative task had to be accomplished within a stringent timeframe, as the IT professional was scheduled to depart within a month.
“We strategically opted for an outsourced IT model to enhance our company’s operational efficiency. Subsequently, we embarked on a search for an IT service provider to collaborate with,” continues Barnett. “Upon discovering Solid Systems, we initiated a meeting with Company CEO Daniel Avinir and realised there was a good match both in terms of organisational culture and the distribution resources available for us to leverage.”
Since moving to Solid Systems, Touchsides are able to:
Many businesses manage their IT helpdesk in-house, but this can be costly and divert focus from core operations. Keeping up with the latest technologies and best practices also requires specialist expertise.
Outsourcing IT support provides cost savings, greater efficiency, and access to expert knowledge, ensuring systems remain secure, up to date, and well-managed.
We understand the importance of implementing the right technology to meet your unique needs and see you facing challenges of the modern workplace head-on.
Solid Systems Cloud Backup helps you to backup your data securely and with ease. Our backup service is cost-effective, encrypted & scalable as per your storage needs.
We provide centralised control, monitoring, and configuration of Ruckus networking devices from a web-based dashboard or mobile app.
Learn the importance and benefits of IT Onboarding for new employees. Read this blog to know more about IT Onboarding process on Solid Systems.
Microsoft Defender protects your cloud services & prevents them from future attacks. Solid Systems customizes MS Defender for endpoint protection, detection, and response as per the need.
Our IT support services and IT helpdesk solutions provide the technical expertise you need to keep your business running smoothly.
“Solid Systems has become our one-stop-shop for all our IT needs,” says Barnett. “We would have had to hire multiple people to get the same kind of services, and we may still not have been able to find such a range of skillsets. If there’s something that we need, there is always someone at SOLID to help with every kind of issue.”
And it’s easy to understand why when you look at the results:
1
As a fully cloud-integrated business, Touchsides needs a technology partner who can help them optimise their cloud services, and Solid Systems’ focus on Microsoft’s solutions makes us the perfect fit.
2
One of the first steps that we take when partnering with a business is to understand their unique needs and goals. Our Solid Systems Review is the foundation for building that understanding and relationship.
3
Whether it’s remote support that’s available whenever you need it most, or onsite client focus sessions that see you meeting our Microsoft certified IT Pros in person, our IT support is human through and through.
See why dozens of companies are choosing Solid for their Cyber Security & Managed IT needs
“With an ever-changing IT ecosystem, you need to balance innovation with stability.
Solid Systems fills a much-needed role in our organisation to ensure we are up to date with the latest technology, while still ensuring our systems are reliable and consistent.”
★★★★★
Gavin
Finacial Director
“Solid Systems brings a personal touch to a very impersonal field.
They are accessible and able to troubleshoot issues by using their in-house expertise and having access to the relevant resources where required. Their systems allow us to have confidence in correctly addressing any IT concerns and ensuring any projects or tickets are followed through all their way to satisfactory conclusion.”
★★★★★
Neil
Director
“Using Solid Systems has been a game-changer for us.
Since implementing SOLID’s solutions, productivity and efficiency have been through the roof.”
★★★★★
Angelo
Managing Director
“You’ve been delivering excellent service to our company for a while now and your swift response to our tickets reflects your willingness to improve service delivery through these difficult times. Your excellent turnaround time has allowed us to continue with our work faster, thereby improving our service levels.”
★★★★★
Neil
Director
“Your team is always very friendly, trying to assist with each problem we might have. They are an asset to your company!”
★★★★★
Jeremy
Group General Manager
“Solid Systems is an important part of our business, and we consider them a partner in the success of our operations. Our business is highly diversified with multiple businesses in various outlying regions, and Solid Systems uses its technology and staff to bridge the knowledge and geographical gaps, to ensure our business is adequately supported to achieve success.”
★★★★★
Gavin
Financial Director
From strategic improvements to daily IT support, Solid Unlimited and Solid Select will help you improve productivity and strengthen security.
Ignoring Cyber Risks: The Costly Mistake Businesses Keep Making A leading investment firm recently faced a major security incident after…
When a Software Update Becomes a Multi-Million Dollar Mistake A financial services firm recently suffered a catastrophic data breach when…
How One Compromised Account Led to a Massive Data Breach A financial advisory firm recently suffered a data breach affecting…
United Kingdom
London
P: +44 20 3150 0261
South Africa
Cape Town | Johannesburg
P: +27 21 110 0000
Company
Follow Us
© 2025 Solid Systems. All rights reserved.
Website design and developed by Viewport / WordPress Guys
