Managed IT Services
Align Technology with Your Business Goals
Partnering with Solid Systems means your SMB gets a tailored technology plan that protects against cyber threats, boosts productivity, supports compliance, and maximises your Microsoft 365 investment—all with a human-centric approach that empowers your team and lets you focus on your core business.
What are our
Managed IT Services?
Our Managed IT Services offer small to medium businesses (SMBs) the ability to delegate the growing IT needs to a team of certified experts. This ensures that your business remain at the forefront of change. With comprehensive services that include IT support through to vendor coordination, our Managed IT Services help eliminate the complexity, stress and overhead of managing every aspect of your IT internally.
By partnering with Solid Systems, you gain access to an actionable technology plan designed specifically for your SMB’s needs. Our human-centric approach means that we focus not only on technology but also on how it integrates with and enhances the efficiency of your teams. Whether it’s protecting against cyber threats, ensuring compliance with industry standards, improving productivity with AI or optimising your investment in Microsoft 365, Our Managed IT Services provide a **Comprehensive Technology Solution** for SMBs looking to focus on their core business.
Why Choose Solid Systems
for Managed IT?
Unlike generic IT providers, Solid Systems is hyper-focused on SMBs that rely on Microsoft 365. Our approach is driven by:
- A tailored technology plan – Actionable roadmap designed for your business to optimise IT and cyber security.
- A human-centric approach – IT that empowers teams, improves productivity, and enhances security.
- Microsoft 365 ROI optimisation – Unlock the full value of your investment in Microsoft’s ecosystem.
With over 22 years of experience, Solid Systems has been supporting SMBs across London, Cape Town and Johannesburg, ensuring businesses can step in to the future condignly, optimise IT investments, and operate efficiently.
Our Managed
IT Services Plans
We offer three distinct Managed IT Services plans, each tailored to suit varying business budgets. Our Solid Select plan is ideal for co-managed environments where support costs may fluctuate, while both Solid Unlimited and Solid Unlimited with Onsite deliver comprehensive technology management at a fixed monthly fee—ensuring there are no unwelcome surprises.
Solid Select
£14 user / month
Strategic Partnership & Human Touch
| Systems Review & Technology Plan | ✓ |
| Ongoing Client Engagements | ✓ |
| Primary & Secondary IT Pro’s – Backed by Team | ✓ |
| Dedicate Customer Success Manager | ✓ |
Core IT & Support Services
| Proactive Device Monitoring | ✓ |
| OS & Third Party Patching | ✓ |
| Anti-Virus Subscription & Monitoring | ✓ |
| Backup, Integrity Checks & Problem Resolution | ✓ |
| Microsoft 365 Support | Billed |
| Unlimited Remote IT Support | Billed |
| Onsite IT Support | Billed |
| Guaranteed Response SLA | Billed |
T’s and C’s:
Pricing based on 20 users
* The price decreases as the number of users increases.
Solid Unlimited
£35 user / month
Strategic Partnership & Human Touch
| Systems Review & Technology Plan | ✓ |
| Ongoing Client Engagements | ✓ |
| Primary & Secondary IT Pro’s – Backed by Team | ✓ |
| Dedicate Customer Success Manager | ✓ |
Core IT & Support Services
| Proactive Device Monitoring | ✓ |
| OS & Third Party Patching | ✓ |
| Anti-Virus Subscription & Monitoring | ✓ |
| Backup, Integrity Checks & Problem Resolution | ✓ |
| Microsoft 365 Support | ✓ |
| Unlimited Remote IT Support | ✓ |
| Onsite IT Support | Billed |
| Guaranteed Response SLA | Platinum |
T’s and C’s:
Pricing based on 20 users
* The price decreases as the number of users increases.
Solid Unlimited +Onsite
£65 user / month
Strategic Partnership & Human Touch
| Systems Review & Technology Plan | ✓ |
| Ongoing Client Engagements | ✓ |
| Primary & Secondary IT Pro’s – Backed by Team | ✓ |
| Dedicate Customer Success Manager | ✓ |
Core IT & Support Services
| Proactive Device Monitoring | ✓ |
| OS & Third Party Patching | ✓ |
| Anti-Virus Subscription & Monitoring | ✓ |
| Backup, Integrity Checks & Problem Resolution | ✓ |
| Microsoft 365 Support | ✓ |
| Unlimited Remote IT Support | ✓ |
| Onsite IT Support | ✓ |
| Guaranteed Response SLA | Platinum |
T’s and C’s:
Pricing based on 20 users
* The price decreases as the number of users increases.
Partnering with Solid Systems gives your SMB a tailored tech plan that works with your team, safeguards your business, and boosts productivity—so you can focus on what matters most.
What Are the Managed IT Solutions
Offered by Solid Systems?
At Solid Systems, we provide a wide range of Managed IT Services designed to support
and enhance your business operations. These include:
Unlimited IT Support
- Round-the-clock remote IT support, whenever you need it.
- Guaranteed response times to keep your business moving.
- Expert Microsoft 365 support, always included.
Monitoring & Maintenance
- Keep systems secure with proactive patch management.
- 24/7 monitoring and optimisation of servers and networks.
- Spot issues early with predictive failure reporting.
Email & Cyber Security
- 24/7 endpoint protection and real-time response.
- Continuous identity protection across your organisation.
- Ongoing firewall management to protect your network.
Infrastructure & Cloud Management
- Managed Microsoft 365 and Azure cloud environments.
- Support for cloud and on-premise servers and storage.
- Full configuration of networks, firewalls and Wi-Fi.
Backup & Disaster Recovery
- Daily monitoring to ensure backups run smoothly.
- Regular test restores to validate your backups.
- Full backup setup, management and restoration.
Vendor Management
- Management of your internet and connectivity providers.
- Coordination with hardware vendors and suppliers.
- Support with critical business application vendors.
Device & User Onboarding
- Seamless onboarding of company or personal devices.
- Securely offboard users and decommission devices.
- Compliant, secure deployments for every device.
Service Reliability & Costs
- Preferential response times when it matters most.
- Fixed monthly costs—no unexpected surprises.
Recurring Focus Sessions
- A dedicated IT Pro embedded in your business.
- Choose full-time or part-time IT support presence.
- Transparent pricing with no hidden costs.
The ROI of Managed IT for SMBs
Investing in Managed IT Services with Solid Systems ensures a strong return on investment (ROI) for your SMB by:
Reducing downtime
Minimise disruptions with proactive monitoring.
Maximising Microsoft 365 efficiency
Leverage full functionality for team collaboration and security.
Enhancing cyber security resilience
Prevent cyber threats before they impact operations.
Enabling business growth
Scalable IT solutions that evolve with your business needs.
Your Solid Guardian
Advanced IT Protection
Our Solid Guardian platform enables us to deliver on our promise:
- Swift & Personalised Response – Faster support and issue resolution
- Enhanced Visibility & Performance – Real-time insights into system performance
- Robust Security Measures – Proactive management of software updates and patches
- Optimal Device Functionality – Ongoing monitoring and protection of your devices
- Proactive Maintenance – Regular updates and improvements to minimise downtime
They are loving Solid
See why dozens of companies are choosing Solid for their Cyber Security & Managed IT needs
“With an ever-changing IT ecosystem, you need to balance innovation with stability.
Solid Systems fills a much-needed role in our organisation to ensure we are up to date with the latest technology, while still ensuring our systems are reliable and consistent.”
★★★★★
Gavin
Finacial Director
“Solid Systems brings a personal touch to a very impersonal field.
They are accessible and able to troubleshoot issues by using their in-house expertise and having access to the relevant resources where required. Their systems allow us to have confidence in correctly addressing any IT concerns and ensuring any projects or tickets are followed through all their way to satisfactory conclusion.”
★★★★★
Neil
Director
“Using Solid Systems has been a game-changer for us.
Since implementing SOLID’s solutions, productivity and efficiency have been through the roof.”
★★★★★
Angelo
Managing Director
“You’ve been delivering excellent service to our company for a while now and your swift response to our tickets reflects your willingness to improve service delivery through these difficult times. Your excellent turnaround time has allowed us to continue with our work faster, thereby improving our service levels.”
★★★★★
Neil
Director
“Your team is always very friendly, trying to assist with each problem we might have. They are an asset to your company!”
★★★★★
Jeremy
Group General Manager
“Solid Systems is an important part of our business, and we consider them a partner in the success of our operations. Our business is highly diversified with multiple businesses in various outlying regions, and Solid Systems uses its technology and staff to bridge the knowledge and geographical gaps, to ensure our business is adequately supported to achieve success.”
★★★★★
Gavin
Financial Director
Maximise Efficiency,
Minimise Risk
From strategic improvements to daily IT support, Solid Unlimited and Solid Select will help you improve productivity and strengthen security.
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