Privacy policy

1. Information We Collect

We collect personal and non-personal data to provide and improve our services.

Personal Data:

• Name, email address, phone number (when you contact us)
• Company details (for business clients using our IT services)
• Billing and payment details (where applicable)
• Login credentials and authentication details (for service access)

Non-Personal Data:

• IP address and device information (collected for website security)
• Website activity data (tracked via cookies and analytics)

2. How We Use Your Data

Your information is used to:

• Deliver IT services and manage client accounts
• Respond to inquiries and provide customer support
• Improve website functionality and enhance security
• Ensure regulatory compliance (GDPR & POPIA)
• Send marketing updates (only with your consent)

We do not sell or share personal data with unauthorised third parties.

3. Legal Basis for Processing Data (UK & South Africa)

We process personal data under the following legal grounds:

• Consent – When you explicitly provide permission (e.g., signing up for emails)
• Contractual Obligation – When data processing is necessary to deliver a service
• Legal Compliance – When required by law or regulation
• Legitimate Interest – When processing benefits both you and us without compromising privacy

4. Data Protection & Security

Solid Systems employs industry-leading security measures to protect your data, including:

• Data encryption to secure personal information
• Access controls and authentication measures to prevent unauthorised access
• Firewall and intrusion detection systems to monitor security threats
• Regular security audits to maintain GDPR and POPIA compliance

We store data only as long as necessary for legal and operational purposes.

5. Your Data Protection Rights

You have the right to:

• Access your personal data – Request a copy of the information we hold
• Request corrections – Update inaccurate or incomplete data
• Request data deletion – Ask for personal data to be removed, where applicable
• Restrict processing – Limit how your data is used in certain circumstances
• Withdraw consent – Opt-out of marketing communications at any time

To exercise your rights, please reach out to Solid Systems.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

• Essential cookies – Required for website functionality
• Analytics cookies – Help us understand website traffic and performance
• Marketing cookies – Used for targeted advertising (only with consent)

You can manage cookie preferences in your browser settings.

7. Third-Party Data Sharing

We may share personal data with:

• Service providers (e.g., cloud hosting, payment processors)
• Legal authorities (when required by law)
• Business partners (only with consent)

We do not sell personal information.

8. International Data Transfers

For users in the UK, personal data may be stored within the European Economic Area (EEA) in compliance with GDPR.

For users in South Africa, data processing complies with POPIA, ensuring local data protection measures.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect regulatory changes or operational updates. We encourage users to check this page regularly for any modifications.

10. Contacting Solid Systems

For any privacy-related concerns or requests regarding your data, please reach out to Solid Systems through our available communication channels.