INGCO

How Solid Systems helps well-established wholesaler, INGCO, operate efficiently, communicate effectively, and proactively maintain their infrastructure.

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South Africa

HardwareWholesaler

100+ Employees

The Challenge

As a well-established hardware wholesaler, INGCO has been operating since 1991, providing their clientele of hardware retailers with the stock that they need to operate efficiently. But efficiency within INGCO was proving to be problematic.

“IT is crucial for us to provide not only the best products to our customers, but the best possible customer service as well,” explains Managing Director, Angelo Angelos. “It’s fundamental to the effective management of our ERP system, on top of being essential for communication.”

But INGCO was experiencing regular connectivity issues, both through their PBX phone system, and their devices, making it ever more difficult for them to manage their externally-maintained ERP server. When their ERP system itself also began experiencing regular problems, they decided that it was time for a change.

“Despite investing in both ADSL and LTE broadband, and operating an on-site Telkom-based PBX system, our connectivity was unstable and unreliable, making it difficult for us to operate at the level of customer service that our clients needed,” says Angelos. “We want to be able to support our retailers, but we weren’t getting support from our providers. We needed someone reliable, who could provide us with redundancy, support and security.”

The Solution

“We heard about Solid Systems through one of our sister companies, and they came highly recommended,” explains Angelos. “Once we met with co-founder, Daniel, there was no doubt in our minds that we’d made the right choice.”

Since moving to Solid Systems, INGCO are able to:

Take advantage of fast and reliable Fibre connectivity
Communicate effectively through VoIP thanks to their Cloud PBX
Monitor network and device activity remotely
Proactively maintain their infrastructure
Efficiently manage stock through their Cloud ERP solution

“Using Solid Systems has been a game-changer for us,” says Angelos. “Since implementing their solutions, productivity and efficiency have been through the roof.”

Services delivered

Many companies manage their IT helpdesk in-house, but this can be costly and divert focus from core business activities. Keeping up with the latest technologies and best IT support practices is also challenging.

Outsourcing to an external IT company offers several advantages:

Vendor Management

Vendor management involves overseeing relationships with third-party technology providers to ensure cost-effective, high-quality service

Cloud PBX

Solid Systems Cloud VoIP gives the best reliability, features & calling plans. The services offered increases productivity & sales while minimizing the cost.

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Managed IT
Services

Managed IT services help businesses assign their IT needs to an external partner who specialises in all things relating to the digital domain, allowing them to focus on the running of their company.

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Cloud Hosting

Solid Systems provide Cloud Hosting Services in the UK. We offer cloud-based hosting like public, private & hybrid cloud to businesses.

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Outcomes

1003 incidents proactively detected
808 incidents automatically resolved without human intervention
100 staff members reliably accessing and working efficiently thanks to cloud services
2000 stock items effectively managed

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They are loving Solid

See why dozens of companies are choosing Solid for their Cyber Security & Managed IT needs

“With an ever-changing IT ecosystem, you need to balance innovation with stability.
Solid Systems fills a much-needed role in our organisation to ensure we are up to date with the latest technology, while still ensuring our systems are reliable and consistent.”

★★★★★

Gavin
Finacial Director

“Solid Systems brings a personal touch to a very impersonal field.
They are accessible and able to troubleshoot issues by using their in-house expertise and having access to the relevant resources where required. Their systems allow us to have confidence in correctly addressing any IT concerns and ensuring any projects or tickets are followed through all their way to satisfactory conclusion.”

★★★★★

Neil
Director

“Using Solid Systems has been a game-changer for us.
Since implementing SOLID’s solutions, productivity and efficiency have been through the roof.”

★★★★★

Angelo
Managing Director

“You’ve been delivering excellent service to our company for a while now and your swift response to our tickets reflects your willingness to improve service delivery through these difficult times. Your excellent turnaround time has allowed us to continue with our work faster, thereby improving our service levels.”

★★★★★

Neil
Director

“Your team is always very friendly, trying to assist with each problem we might have. They are an asset to your company!”

★★★★★

Jeremy
Group General Manager

“Solid Systems is an important part of our business, and we consider them a partner in the success of our operations. Our business is highly diversified with multiple businesses in various outlying regions, and Solid Systems uses its technology and staff to bridge the knowledge and geographical gaps, to ensure our business is adequately supported to achieve success.”

★★★★★