What is IT Outsourcing?

IT Outsourcing

Your IT needs in the hands of certified and experienced professionals

Whether you’re an SME or an enterprise, with or without an internal IT team, give your humans the boost they need with hands-on strategic and operational support from qualified IT experts.

Managing any business in today’s digital and technology-filled world is no easy feat. Not only do you need to find the right tools that will help your business to grow and make money, but you need to maintain your existing technologies and infrastructure, protecting them from ever-more sophisticated cyberattacks, all while ensuring that your humans have the access that they need to work as productively and effectively as possible from wherever they are in the world, no matter which devices they may be using.

Add to this the fact that finding experienced and knowledgeable professionals to manage your IT internally is becoming ever more challenging and costly, and you can start to understand the value of IT Outsourcing.

IT outsourcing is the process of hiring an external IT service provider like Solid Systems to perform some or all of your business’ IT tasks. Some popular IT services that could be outsourced include:

• Managing, maintaining and updating your business apps
• Onboarding new hires and new devices to ensure they're set up for success
• Providing the exceptionally human IT support that your humans need to work efficiently
• Provisioning and maintaining telecommunications technologies like Cloud VoIP and PBX systems
• Effectively managing your IT infrastructure including data storage within data centres
• Working with you for strategic disaster recovery and technology planning
• Protecting your business, users and data against a wide range of cyber security threats

It’s a myth that only small companies outsource their IT requirements. A new pair of eyes and a unique set of skills and outside perspectives are very valuable to a company, which is why even giants like Google are known for their outsourcing strategies. But it’s easy to see where the myth may have started.

Small and medium-sized businesses (SMBs) across the world spend a lot of time and effort understanding, establishing, and managing their IT infrastructure. Most entrepreneurs who run SMBs walk a tightrope. On one hand, they are trying to ensure a safe and secure IT infrastructure for their business within a limited budget, and on the other hand they are expected to maintain a highly productive and efficient workforce that is focussed on their core business, not the ins and outs of the technology that they use.

This gives SMB management few choices when it comes to their IT systems:

• Trying to hire highly skilled staff on a limited budget
• Making existing employees work harder and splitting their focus areas
• Outsourcing IT requirements to experts who have the knowledge and experience to handle any IT infrastructure

Of these choices, the most practical solution for your business, and your budget, is to outsource IT to a company like Solid Systems, and focus your efforts on revenue-generating tasks with the time saved. IT outsourcing services are particularly advantageous to SMBs as they can have both a small in-house team and an expert IT team without breaking their budget.

Put your resources to their best use

So many companies try to go it alone with internal IT teams. Outsource your IT needs and let our team of experienced professionals support your humans.

What are the benefits of IT Outsourcing to Solid Systems?

When your in-house tech team is spending all its time and effort putting out IT fires, they become reactionary, and your company becomes prone to high downtime and disruptions. While the top benefits of IT outsourcing are guaranteed smooth operations and reduced downtime, there are several other perks too. Here are just some of the reasons to consider outsourcing your IT needs to Solid Systems:

Integrates Into Remote And Hybrid Working Environments

Since 2020’s pandemic, work-from-home culture has been on the rise, and many businesses have been taking advantage of the increased productivity that it allows for, while still others are adopting a hybrid approach to working both in-office and remotely.

This shift in work environments makes delegating IT services that can be outsourced to an external provider even easier, as it will feel like you’re working with an extension of your in-house team.

Supports Your Existing IT Efforts

Even businesses that already have internal IT teams have a lot to gain from outsourcing certain IT needs to a provider like Solid Systems. Having a knowledgeable and vastly experienced expert technical team on call can boost your IT efforts by providing hands-on strategic and operational support and guidance when you need it most.

Offers High Security At Low Risk

When you hire external IT outsourcing companies, they become responsible for keeping your infrastructure secure, taking the risk on themselves rather than leaving it with you. Reputable IT service providers like Solid Systems have teams of highly skilled and trained IT experts who have the experience that you need to reduce all IT threats and make sure that your business, network, users and data are secure.

Improves Efficiency

When you outsource IT, your internal team gets the much needed time to focus on revenue-generating tasks or innovations. Your core team doesn’t have to worry about putting out IT fires — let that be the concern of your external IT pros. Your humans can prioritise crucial tasks that will help your business move forward.

Reduces Expenditure

Putting together a fully-fledged IT team for your business is no easy task. It’s difficult to find highly qualified, experienced IT experts, and even more so when you have a budget to meet. Outsourcing your IT can provide you with the experienced pros that you need, while keeping your overheads low.

Provides Access To Cutting-Edge Technology Solutions

Technologies can be incredibly expensive to implement, and many SMEs cannot afford to put cutting-edge solutions in place. But when you work with a leading IT provider like Solid Systems, you get to take advantage of technologies and solutions that we make available to our clients at a more affordable monthly rate, and without being tied into lengthy contracts.

Why should you outsource your IT Services to Solid Systems?

When you choose Solid Systems as your IT outsourcing partner, you can be sure that well-trained, qualified, certified, and experienced IT experts are working with you. Many certified IT professionals lack hands-on experience or find it difficult to keep up-to-date with the most recent technological advancements. At Solid Systems, we ensure that our IT pros are highly trained, and continually advancing their knowledge and experience. For almost two decades, we’ve worked closely with businesses across the globe to understand their needs, achieve their IT goals, and step confidently into the future.

We don’t believe in offering off-the-shelf IT solutions. We think out-of-the-box to provide you with a solution that is tailor-made to suit your needs. The first step that we take with any new partner is to perform a comprehensive IT audit to understand your existing IT infrastructure. This gives us the insight that we need to provide an IT roadmap that will help you see where your technology can be improved, and how it can help to grow your business. Your dedicated Client Success Manager will ensure that all technology solutions that we offer are aligned with your company’s needs and business objectives.

ABOUT SOLID SYSTEMS

With almost two decades of experience behind us, Solid Systems is perfectly placed to meet your outsourced IT needs. We’re just a click away, so don’t hesitate to contact us.

Since 2003, we have specialised in delivering leading technology solutions and offering guidance to organisations in South Africa and abroad, in the most human way possible.

We love technology and the exciting ways that it evolves, and are constantly improving the tools that we use. But humans are at the heart of our business. That’s why we value each relationship and prioritise a personal approach, finding solutions that deliver results for your company in the best way possible.

With our highly skilled and passionate professionals behind us, and the latest and most sophisticated tools at their disposal, we ensure that the businesses we work with are constantly evolving, and can step into the future with confidence.

Frequently asked questions