Solid Select vs Solid Unlimited: Which Managed IT Plan Is Right for You?
What every Managed IT plan includes, how Solid Select and Solid Unlimited differ, and how to choose.
Read the guide →Emergency after hours in short
For an IT emergency outside business hours, call the Solid Systems Help Desk and you will be transferred to an engineer. If you reach voicemail, leave your name and number: an engineer will call you back within your agreed SLA response time.
Our Emergency After Hours service makes sure you are never alone!
If you have an emergency outside business hours, simply call us on the number below. You will be transferred to an engineer who will deal with your issue.
United Kingdom: +44 203 150 0261
South Africa: +27 21 110 0000
If you reach voicemail, simply leave a message with your name and number. An engineer will get back to you within your agreed SLA response time to deal with your issue.
Frequently asked questions
What should I do in an IT emergency after hours?
Call the Help Desk number above. You will be transferred to an engineer who will deal with your issue.
What if nobody answers?
Leave a voicemail with your name and number. An engineer will call you back within your agreed SLA response time.
How do I log a non-urgent issue?
During business hours, email the support desk or call us. See Logging A Support Ticket.